# Terms of Service
For DIGITAL MASONS PRIVATE LIMITED
CIN: U62011TG2013PTC088491
GSTIN: 36AAECV4883F1Z1
Contact: contactus@digitalmasons.in
Phone: +91 77999 29287
Last Updated: 27 August 2026
> Important notice: This document is a general business Terms of Service template and is not legal advice. DIGITAL MASONS PRIVATE LIMITED should have it reviewed and approved by a qualified attorney practising in India before publication or use with customers.
## 1. Engagement of Services
These Terms of Service (the “Terms”) govern the provision of services by DIGITAL MASONS PRIVATE LIMITED (“Digital Masons,” “we,” “us,” or “our”) to the customer identified in an applicable quotation, statement of work, purchase order, order form, proposal, master services agreement, or other written agreement (collectively, the “Customer,” “you,” or “your”).
Our services may include AI governance, governance-risk-and-compliance services, AI legal and compliance support, API testing, API engineering and security, enterprise software and technology solutions, fintech solutions, and technology staffing or specialist technology talent services.
A Customer’s engagement of our services constitutes acceptance of these Terms, except to the extent that a separate written agreement applies. We may require additional information, approvals, access, or cooperation before starting or continuing a project.
### 1.1 Project-specific documents prevail
Project-specific quotations, statements of work (“SOWs”), purchase orders (“POs”), order forms, master services agreements, data-processing agreements, and other written agreements signed or accepted by the parties prevail over these Terms where applicable and to the extent of any inconsistency. The applicable project document will define the scope, deliverables, milestones, dependencies, fees, timelines, acceptance criteria, service levels, and any project-specific terms.
A PO or other customer document does not modify these Terms unless we expressly accept the modification in writing.
## 2. Fees and Payments
Fees, taxes, expenses, payment milestones, payment due dates, and accepted payment methods will be stated in the applicable quotation, SOW, PO, order form, or other project document.
Unless otherwise agreed in writing:
- Fees are exclusive of applicable taxes, duties, levies, and government charges, which will be payable by the Customer as required by law.
- The Customer must provide accurate billing and purchase-order information and pay undisputed invoices by their due date.
- The Customer must notify us promptly of any genuinely disputed invoice and provide reasonable details of the dispute.
- We may pause affected services after giving reasonable notice if undisputed amounts remain unpaid.
- The Customer remains responsible for fees for work completed, approved expenses, committed resources, and non-cancellable third-party costs incurred before suspension or cancellation.
We may charge interest or other remedies for late payment only where permitted by applicable law and stated in the applicable project document or otherwise agreed in writing.
## 3. Service Delivery
We will use reasonable skill and care in delivering the services described in the applicable project document. We will make reasonable efforts to meet agreed timelines, but dates may depend on Customer inputs, approvals, access, third-party services, technical dependencies, and changes in scope.
We may use qualified employees, contractors, or subcontractors to deliver the services while remaining responsible for managing our obligations under the applicable project document.
### 3.1 Changes in scope
Requests that change the agreed scope, assumptions, deliverables, technology, integrations, staffing requirements, or timeline may require a written change order or revised quotation. We are not required to begin changed or additional work until the parties agree on the relevant commercial and delivery terms.
### 3.2 Acceptance
Where an acceptance process is stated in an applicable project document, the Customer must review the relevant deliverable within the stated period and either accept it or provide specific written reasons for rejection. If no period is stated, the Customer should provide any material, specific objections within ten business days after delivery. We will use reasonable efforts to address valid non-conformities against the agreed acceptance criteria.
## 4. Customer Responsibilities
The Customer must:
- Provide complete, accurate, and timely information, requirements, materials, decisions, approvals, credentials, environments, and access reasonably required for the services.
- Ensure that it has all rights, permissions, notices, and lawful bases required to provide data, content, software, systems, personal information, and other materials to us.
- Maintain appropriate backups, security controls, access management, and business continuity arrangements for its systems and data.
- Review deliverables and recommendations promptly and make its own business, legal, regulatory, security, and deployment decisions.
- Ensure that its use of deliverables, software, APIs, models, data, and third-party services complies with applicable law and contractual obligations.
- Ensure that its personnel and representatives comply with these Terms and any reasonable security or usage requirements communicated for a project.
We are not responsible for delay, defect, loss, or additional cost caused by inaccurate information, missing approvals, unavailable systems, Customer changes, Customer misuse, or Customer’s failure to perform its responsibilities.
## 5. Intellectual Property
Each party retains ownership of intellectual property it owned or developed independently before the engagement, including its software, tools, methods, templates, know-how, documentation, trademarks, data, and materials (“Background IP”).
Subject to payment of all applicable fees, Digital Masons grants the Customer the rights expressly stated in the applicable project document for the deliverables created specifically for the Customer. If the project document does not specify ownership or licence rights, the Customer receives a non-exclusive, non-transferable, worldwide licence to use the final deliverables for its internal business purposes.
Unless expressly assigned in a written agreement, Digital Masons retains ownership of its Background IP, reusable components, frameworks, methodologies, ideas, techniques, tools, templates, generic improvements, and know-how incorporated into or used to create the deliverables. We grant the Customer a licence to use those elements only as reasonably necessary to use the applicable deliverables.
The Customer retains ownership of Customer data, Customer materials, and Customer confidential information. The Customer grants us a limited licence to use them only as necessary to provide, secure, support, and improve the contracted services, subject to applicable confidentiality and data-protection obligations.
Each party retains ownership of its trademarks and brand materials. Neither party may use the other party’s name or marks publicly without prior written permission, except where required by law or expressly agreed in writing.
## 6. Confidentiality
“Confidential Information” means non-public information disclosed by or on behalf of one party to the other that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.
The receiving party must:
- Use the disclosing party’s Confidential Information only to perform or receive the services or exercise rights under the applicable engagement.
- Protect it using at least reasonable care and no less care than it uses to protect its own similar information.
- Disclose it only to employees, professional advisers, contractors, or service providers who need to know it and are bound by confidentiality obligations.
Confidential Information does not include information that the receiving party can demonstrate is public through no breach, was already lawfully known, was independently developed without use of the information, or was lawfully received from a third party without a duty of confidentiality.
If disclosure is required by law, the receiving party may disclose the minimum required information and, where legally permitted, give prior notice and reasonable assistance to seek confidential treatment.
These confidentiality obligations continue for three years after disclosure, except that trade secrets must be protected for as long as they remain trade secrets under applicable law.
### 6.1 Data protection
Each party will comply with applicable data-protection and privacy laws in connection with the services. The parties will document their respective roles and obligations in an applicable data-processing agreement or project document where required.
The Customer is responsible for ensuring that personal data and other data supplied to Digital Masons may lawfully be processed for the agreed purpose. Digital Masons will apply reasonable technical and organisational safeguards appropriate to the services and the nature of the data.
The parties will cooperate reasonably regarding security incidents, data-subject requests, retention, deletion, and other legally required matters, taking into account the services and each party’s role.
## 7. Third-Party Services
The services may interact with or depend on third-party software, platforms, hosting, APIs, payment providers, cloud services, data sources, tools, libraries, models, or other products (“Third-Party Services”).
Third-Party Services are subject to their own terms, licences, availability, security practices, and privacy policies. Unless expressly stated otherwise in a project document, Digital Masons does not control and is not responsible for the operation, availability, accuracy, security, performance, or changes of Third-Party Services.
The Customer is responsible for obtaining and maintaining required third-party accounts, permissions, subscriptions, licences, and usage rights, and for paying third-party charges unless the applicable project document states otherwise.
## 8. Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data, arising out of or related to the engagement, even if advised of the possibility of such loss.
To the maximum extent permitted by applicable law, Digital Masons’ total aggregate liability arising out of or relating to a particular engagement will not exceed the total fees actually paid or payable to Digital Masons under that engagement during the twelve months preceding the event giving rise to the claim. If the engagement has continued for less than twelve months, the cap will be the fees paid or payable for that engagement.
The limitations above do not apply to liability that cannot lawfully be limited or excluded. The parties should expressly identify any additional carve-outs in the applicable project document, including where appropriate fraud, wilful misconduct, confidentiality breaches, data-protection obligations, intellectual-property infringement, payment obligations, or indemnities.
No claim arising out of an engagement may be brought more than one year after the claiming party knew or reasonably should have known of the facts giving rise to the claim, unless a longer period is required by applicable law.
## 9. Cancellation and Refunds
Either party may cancel or terminate an engagement in accordance with the notice, termination rights, and consequences stated in the applicable project document.
If no project-specific cancellation terms apply:
- The Customer will pay for services performed, deliverables completed, approved expenses, committed resources, and non-cancellable third-party costs up to the effective cancellation date.
- Any refund will be determined by the applicable project document and the portion of services not performed, subject to applicable law and any non-refundable or committed costs disclosed to the Customer.
- Where a prepaid amount exceeds amounts properly due, the remaining balance may be refunded or credited as agreed by the parties.
- Cancellation does not affect rights or obligations that by their nature should continue, including payment, confidentiality, intellectual property, data protection, acceptable use, limitations of liability, and dispute provisions.
If we materially breach an applicable project agreement and fail to cure the breach within a reasonable period after receiving written notice, the Customer may exercise the remedies stated in that agreement or available under applicable law.
## 10. Acceptable Use
The Customer must not use the services or deliverables to:
- Violate applicable law, regulation, court order, or third-party rights.
- Infringe intellectual-property, privacy, confidentiality, publicity, or other rights.
- Introduce malware, malicious code, unauthorised access, or harmful content.
- Conduct unlawful surveillance, fraud, discrimination, harassment, deception, or abuse.
- Test, scan, access, or interfere with systems without appropriate authorisation.
- Circumvent security, access controls, rate limits, usage restrictions, or licensing terms.
- Use AI, software, APIs, or data in a high-risk or regulated context without appropriate human oversight, validation, approvals, and safeguards.
- Use the services to create or distribute content that is unlawful or materially harmful.
The Customer must maintain appropriate human review and accountability for decisions involving legal, financial, employment, safety, health, identity, eligibility, or other material consequences. Digital Masons may suspend or restrict access where reasonably necessary to protect people, systems, data, or legal rights, while providing notice where practicable.
## 11. Governing Law – India, Telangana Jurisdiction
These Terms and the applicable engagement are governed by the laws of India, without regard to conflict-of-law principles.
Subject to any mandatory legal requirement or agreed alternative dispute-resolution process, the courts located in Telangana, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or an engagement.
Before commencing formal proceedings, the parties will attempt in good faith to resolve a dispute through authorised representatives. This does not prevent either party from seeking urgent interim or injunctive relief from a competent court.
## 12. Changes to Terms
We may update these Terms from time to time. The updated version will be identified by its revised “Last Updated” date and will apply to future engagements from the date of publication or the date communicated to the Customer.
Changes will not retroactively alter a signed or accepted project document unless the parties agree in writing. If a change materially affects an ongoing engagement, the applicable project document or written notice will determine how the change applies.
## 13. Contact
Questions about these Terms, a quotation, an engagement, or a privacy or data-protection matter may be directed to:
DIGITAL MASONS PRIVATE LIMITED
Email: contactus@digitalmasons.in
Phone: +91 77999 29287
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End of Terms of Service
