# Refund & Cancellation Policy
For DIGITAL MASONS PRIVATE LIMITED
CIN: U62011TG2013PTC088491
GSTIN: 36AAECV4883F1Z1
Refund requests: contactus@digitalmasons.in
Last Updated: 27 August 2026
> Important notice: This is a general business policy template and is not legal advice. DIGITAL MASONS PRIVATE LIMITED should have it reviewed and approved by a qualified attorney practising in India before publication or use with customers.
## 1. Scope
This Refund & Cancellation Policy applies to services provided by DIGITAL MASONS PRIVATE LIMITED (“Digital Masons,” “we,” “us,” or “our”), including AI governance, GRC and AI legal/compliance services, API testing, engineering and security, enterprise software, fintech solutions, and technology staffing.
The specific fees, milestones, cancellation rights, refund terms, and payment obligations for a project may be stated in a quotation, statement of work (“SOW”), purchase order (“PO”), order form, master services agreement, or other written agreement.
## 2. Project-Specific Terms Prevail
Project-specific contracts, quotations, SOWs, POs, order forms, and other written agreements override this general policy where applicable and to the extent of any inconsistency. Customers should refer to the agreement governing their project before requesting cancellation or a refund.
## 3. Cancellation Before Work Starts
If a customer requests cancellation before work starts, a refund may be considered after deducting any applicable payment-processing charges, taxes, and non-recoverable or committed costs incurred in connection with the engagement.
A refund is not automatic. The amount, if any, will depend on the applicable project terms, the payment received, and costs already incurred or committed.
## 4. Cancellation After Work Starts
If a customer requests cancellation after work has started, any refund will be assessed based on:
- The work completed up to the effective cancellation date.
- The personnel, contractors, equipment, environments, and other resources allocated to the project.
- Approved expenses and third-party costs incurred or committed for the project.
- Any cancellation terms, milestones, minimum commitments, or payment obligations in the applicable project agreement.
The customer remains responsible for amounts properly due for work completed, resources allocated, approved expenses, and non-cancellable third-party costs.
## 5. Completed or Substantially Completed Services
Completed services and services that are substantially completed are normally non-refundable. A service is considered substantially completed where the principal deliverables or agreed work have been provided, made available for review, or completed to the extent specified in the applicable project agreement.
Any exceptions will be assessed individually and may be subject to applicable law and the relevant project-specific terms.
## 6. Duplicate or Erroneous Payments
Customers should report duplicate or clearly erroneous payments to contactus@digitalmasons.in within 7 days of the payment date.
The request should include the customer’s name, project or invoice reference, payment date, amount, transaction reference, and a brief explanation. We may request reasonable supporting information before processing the request.
Confirmed duplicate or erroneous payments may be refunded after verification, subject to applicable payment-processing, tax, banking, and legal requirements.
## 7. Refund Requests
Refund or cancellation requests must be sent to contactus@digitalmasons.in. Please include:
- Customer or organisation name.
- Project, quotation, SOW, PO, or invoice reference.
- Date and amount of payment.
- Reason for the request.
- Requested cancellation date, where applicable.
- Payment or transaction reference.
We may request additional information to verify the request and determine the applicable amount.
## 8. Refund Review and Processing
We will review each request against the applicable project documents, the services performed, resources allocated, third-party costs, taxes, payment-processing charges, and applicable law.
Where a refund is approved, it will normally be initiated within 7–10 business days after approval and completion of any required verification. The time taken for the funds to appear in the customer’s account may depend on the payment provider, bank, or original payment method.
Refunds will generally be made to the original payment method unless another method is required or agreed in writing.
## 9. Taxes and Deductions
Any refund will be calculated subject to applicable tax treatment, payment-processing fees, bank charges, non-recoverable costs, and other permitted deductions. Where a tax invoice, credit note, or other documentation is required, the customer must reasonably cooperate with the applicable process.
## 10. Customer and Digital Masons Cancellations
A customer may cancel a project only in accordance with the applicable project agreement or by submitting a written request to contactus@digitalmasons.in.
If Digital Masons needs to suspend or cancel services because of non-payment, unlawful use, security risk, unavailable customer inputs, or another material breach, the customer remains responsible for amounts properly due under the applicable agreement. Any refund will be assessed according to that agreement and this policy, subject to applicable law.
## 11. Contact
Refund and cancellation requests should be sent to:
DIGITAL MASONS PRIVATE LIMITED
Email: contactus@digitalmasons.in
CIN: U62011TG2013PTC088491
GSTIN: 36AAECV4883F1Z1
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End of Refund & Cancellation Policy
